Complaints
Make a complaint.
Tell us what went wrong with our service, or how we've handled your personal data, and we'll look into it.
How to complain
Use the form below, or email hello@macunodigital.com with "Complaint" or "Data protection complaint" in the subject line. You can also write to Macuno Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
What happens next
- We acknowledge your complaint within 30 days of receiving it.
- We look into it, and may ask you for more information.
- We tell you the outcome, what we've done and anything we'll change, without undue delay.
Data protection complaints
If your complaint is about how we use your personal data, we handle it as set out above, as the Data (Use and Access) Act 2025 requires. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, or call 0303 123 1113. You don't have to complain to us first.